Water information due dates |
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The City of Port Colborne issues Water and Wastewater bills every three months, or quarterly. You will receive 4 bills per year. The City is divided into 3 areas for the purpose of reading your water meter and producing your Water and Wastewater bill. Payment must be received at City Hall no later the 4:30 p.m. on the due date. A late payment fee of 2.5% is charged on the first day of default to all users. This is a one-time charge on the amount billed and outstanding past the due date. Water payments must be received at the Municipal Office City Hall on or before the due date. * Failure to receive a water and wastewater bill does not excuse the ratepayer from paying for utilities and penalties. |
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Water meter reading and billing dates |
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Water meter readings and billings are normally done as per a schedule, with specific due dates. [2020 Water Billing Dates - insert the water billing dates table] |
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Water and Wastewater rates and charges |
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There are two components of the water and wastewater bill:
2020 Rates[This table is not transferring over properly] please look at
For example: If you use 61m3 in a billing period, your bill would look like the example below:
[paste image of water bill]
*All ratepayers who receive a water and wastewater bill, are charged the fixed charges even if you do not use any water or turn your tap on. |
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2020 Water rates By-law |
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By-law No. 6772/22/20 – Being a By-law to Amend By-law No. 3151/22/95, as Amended, A By-law to Regulate the Supply of Water and to Provide for the Maintenance and Management of the Water Works and for the Imposition and Collection of Water Rates |
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2020 Sewer rates By-law |
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By-law No. 6773/23/20 – Being a By-law to Amend By-law No. 3424/6/97, as Amended, Being a By-law for the Imposition and Collection of Sewage Service Rates and Sewer Rates |
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Owners and tenants |
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Water and wastewater bills are tied directly to the ownership of the property. A property owner can request us to add the word c/o tenant to the mailing address, which allows the bill to be mailed to the service address. The owner of the property is responsible to pay the water and wastewater bill, should the tenant fail to pay. |
The City of Port Colborne offers a number of ways to pay your Water and Wastewater Bill
Payment Options
In person |
You can pay your water and wastewater bill in person at the cashier counter on the first floor of City Hall in Port Colborne located at 66 Charlotte Street. We accept cash, debit, cheques, bank drafts or money orders. Hours of OperationMonday to Friday – 8:30 a.m. to 4:30 p.m. (closed on all statutory holidays) |
By mail |
Make your cheque payable to the City of Port Colborne and mail to: City of Port Colborne 66 Charlotte Street Port Colborne, ON L3K 3C8
To avoid late fees, please ensure your payment reaches us by the due date. |
After-hours drop box |
There is a 24 hour mail drop slot located at the front of City of Hall. Make your cheque payable to the City of Port Colborne.
No cash payments please. |
Financial Institution |
You can make your water & wastewater payment in person at any branch or ATM at all banks or other financial institutions. On-line/telephone bankingPay your water and wastewater bill through on-line/telephone banking, by adding The City of Port Colborne as a payee. Provide your account number that is located on your water and wastewater bill (8 digits and remove the decimal). |
Pre-authorized payment plans |
For your convenience, set up pre-authorized automatic withdrawals from your bank account to pay your water and wastewater bill. The City offers a Pre-Authorized Payment Plan option and your payment will automatically come out of your bank account on the water and wastewater due date. Complete the [Pre-Authorized Payment Plan Application Form] Complete the [Pre-Authorized Account Change Form] to cancel the Pre-Authorized Plan or if your banking information has changed. |
E-Billing – Go to paperless billing |
Sign up for [E-Billing] by completing this form. |