Paying Your Water Bill

Water information due dates

The City of Port Colborne issues Water and Wastewater bills every three months, or quarterly. You will receive 4 bills per year.

The City is divided into 3 areas for the purpose of reading your water meter and producing your Water and Wastewater bill.

Payment must be received at City Hall no later the 4:30 p.m. on the due date.

A late payment fee of 2.5% is charged on the first day of default to all users. This is a one-time charge on the amount billed and outstanding past the due date.

Water payments must be received at the Municipal Office City Hall on or before the due date.

* Failure to receive a water and wastewater bill does not excuse the ratepayer from paying for utilities and penalties.

Water meter reading and billing dates

Water meter readings and billings are normally done as per the water billing schedule, with specific due dates.

Water and Wastewater rates and charges

There are two components of the water and wastewater bill:

• Usage Charges - The usage charges are determined by the amount of water that you have used and has passed through your water meter.
• Fixed Charges - The fixed charges pays for the on-going maintenance and repair of the water and wastewater system.

2021 Rates 

*Depending on how much water is consumed, the total usage charge is billed every three months. Fixed charges are charged every three months. All ratepayers who receive a water and wastewater bill, are charged the fixed charges even if you do not use any water or turn your tap on.

2021 Water rates By-law

By-law No. 6873/21/21 – Being a By-law to Amend By-law No. 3151/22/95, as Amended, A By-law to Regulate the Supply of Water and to Provide for the Maintenance and Management of the Water Works and for the Imposition and Collection of Water Rates

2021 Sewer rates By-law

By-law No. 6873/21/21 – Being a By-law to Amend By-law No. 3424/6/97, as Amended, Being a By-law for the Imposition and Collection of Sewage Service Rates and Sewer Rates

Owners and tenants

Water and wastewater bills are tied directly to the ownership of the property.

A property owner can request us to add the word c/o tenant to the mailing address, which allows the bill to be mailed to the service address.

The owner of the property is responsible to pay the water and wastewater bill, should the tenant fail to pay.

In person

You can pay your water and wastewater bill in person at the cashier counter on the first floor of City Hall in Port Colborne located at 66 Charlotte Street.

We accept cash, debit, cheques, bank drafts or money orders.

Hours of Operation

Monday to Friday – 8:30 a.m. to 4:30 p.m. (closed on all statutory holidays)

By mail

Make your cheque payable to the City of Port Colborne and mail to:

City of Port Colborne

66 Charlotte Street

Port Colborne, ON

L3K 3C8

• Include the water / wastewater payment stub to ensure payment is applied to your account
• Write your water and wastewater number account on your cheque.
• Post dated cheques are accepted and are processed on the due date.
• US cheques are accepted and we apply the exchange rate the day it is received.

To avoid late fees, please ensure your payment reaches us by the due date.

After-hours drop box

There is a 24 hour mail drop slot located at the front of City of Hall.

Make your cheque payable to the City of Port Colborne.

• Include the water and wastewater payment stub to ensure payment is applied to your account
• Write your water and wastewater account number on your cheque.
• Post dated cheques are accepted and processed on the due date.

No cash payments please.

Financial Institution

You can make your water & wastewater payment in person at any branch or ATM at all banks or other financial institutions.

On-line/telephone banking

Pay your water and wastewater bill through on-line/telephone banking, by adding The City of Port Colborne as a payee.

Provide your account number that is located on your water and wastewater bill (8 digits and remove the decimal).

Pre-authorized payment plans

For your convenience, set up pre-authorized automatic withdrawals from your bank account to pay your water and wastewater bill.

The City offers a Pre-Authorized Payment Plan option and your payment will automatically come out of your bank account on the water and wastewater due date. 

Starting October 2021, citizens who set up pre-authorized automatic withdrawals to pay their water and wastewater bill will receive a one time credit of $25.00 applied to their water and wastewater bill.

(Pre-authorized payments on the account must stay active for at least 1 year or the $25.00 credit will be charged back to the water and wastewater bill)

Complete the Pre-Authorized Payment Plan Application Form

Complete the Pre-Authorized Account Change Form to cancel the Pre-Authorized Plan or if your banking information has changed.

E-Billing – Go to paperless billing

If you are interested in signing up for paperless billing, please register for e-billing by completing the application form.

Application for Seniors GIS Wastewater Credit

This program is available to support Seniors on guaranteed income supplement (GIS). The credit will be applied on an application basis at the rate approved by Council in the water budget report. The credit is non-refundable, meaning if for any reason the credit would result in the City credit being larger than actual charges, a payment for the difference would not be awarded. Further, in the event an applicant becomes ineligible at any given time through the year of the credit application, the credit will be prorated to the date of eligibility.

Starting April 1, 2021 the credit of $244.00 will be prorated for the 9 months remaining of 2021.

The applicant must be the account holder on the water bill to be eligible for this credit.

Citizens who are eligible, please complete the Seniors GIS (Guaranteed Income Supplement) Wastewater application and return by mail: 66 Charlotte Street, email: customerservice@portcolborne.ca or by fax: 905-834-5746 

All applications for the year 2021 must be submitted by December 1, 2021