Water and Sewer Service Lines - Did you know?

As a homeowner you are responsible for the water and sewer service lines buried on your private property. A breakdown to these lines could happen without warning resulting in an unexpected and costly emergency repair. The lifespan of a service line depends on many factors including construction material, soil conditions and use and the location, number and species of nearby trees. While not typically covered by basic homeowners’ insurance, residents are encouraged to check with their provider to confirm if they have existing coverage. Residents may also consider coverage from an external service plan provider.

Graphic outlining homeowner's responsibilities

Service Line Warranties of Canada (SLWC)

Logo for Service Line Warranties of Canada

The City of Port Colborne has partnered with Service Line Warranties of Canada (SLWC) to offer eligible homeowners optional repair plans to help protect residents against potentially expensive emergency repairs to water service lines or well and sewer/septic lines on their private property.

Participation is optional and voluntary for homeowners. The program is solely managed by SLWC and uses no public funds. Residents will not be solicited in person or by phone. A homeowner who chooses to enroll in this program should do so with the knowledge that Port Colborne in no way warrants or is liable for the work or performance of SLWC.

Residents who choose to sign up for a plan have access to these benefits:

  • A repair hotline available 24/7, 365 days a year
  • Pay $0 for covered repairs up to a benefit amount
  • Repairs performed by an insured and licensed plumber
  • One-year guarantee on covered repairs

Plans Available in the City of Port Colborne:

  • Exterior Water Service Line coverage - $6.00 + any applicable taxes
  • Exterior Sewer/Septic Line coverage - $8.00 + any applicable taxes

For more Information

Frequently Asked Questions (FAQ's):

Who is SLWC?
 SLWC is an independent company, separate from your local utility or community. If you would prefer not to receive solicitations from SLWC, please call 1-844-616-8444.

Why did Port Colborne partner with SLWC?

There are several benefits the voluntary SLWC program brings to  Port Colborne and its residents, including:

  • Educating residential property owners about their responsibilities for the maintenance, repair and replacement of water service and sewer lines (portion from their homes to the property line) – at no cost to the City of Port Colborne.
  • Assuring the City of Port Colborne that all repairs are performed to code and that all appropriate permitting is pulled.
  • Reducing expense to property owners and the City of Port Colborne because the service plans encourage residents to report exterior water service and septic leaks in a timely manner. Timely exterior water service line repairs conserve water and reduce water loss for the City. Timely septic line repairs also minimize wastewater pollution, helping the environment.
  • Resulting in fewer calls and involvement of the City of Port Colborne personnel regarding infrastructure that is the responsibility of property owners saves overall taxpayers money.

Doesn’t my homeowners insurance already cover these repairs?
Typically, no. Most homeowners are surprised to learn that they are responsible for the repair and replacement of broken or leaking utility lines on their property. While most basic homeowners policies will pay to repair the damage created by failed utility lines, they typically do not cover the cost of the repair of the line itself. SLWC encourages residents to call their insurance company to determine their actual coverage.

Does this coverage include well lines?

Yes, coverage provides for repair or replacement of either water service or well lines.

Why does SLWC use the City of Port Colborne logo in its marketing materials?
The City of Port Colborne allows SLWC to use Port Colborne’s logo in communications to indicate that there is a formal relationship in place and to let residents know that the offering is legitimate, it is for the residents’ benefit and has the approval of the City of Port Colborne. All the mailings SLWC sends to Port Colborne residents are first reviewed and approved by the City staff prior to use.

SLWC is committed to transparency in all its communications. All SLWC materials clearly state that the services the company offers are voluntary and that they are offered by SLWC, a private company that is separate from the City of Port Colborne.

How can I stop getting mail from SLWC?

To be removed from future mailings, contact SLWC by emailing hello@slwofc.ca 

Did the City of Port Colborne provide SLWC with my mailing information?

No. The City of Port Colborne did not sell or otherwise provide resident names or addresses to SLWC as part of this program. SLWC purchased this information to facilitate mailing program materials through a third-party which obtains this information through public records.

Residents may reach out to SLWC at any point in time to have their name updated or removed from the mailing list by emailing hello@slwofc.ca