The City of Port Colborne, located on the south coast of the scenic Niagara region, Niagara’s Port of Call has found the perfect balance – successful industrial and commercial sectors, comfortable and scenic residential areas, white sand beaches, unique culinary choices, the world class Sugarloaf Marina, fishing, golfing, trails, shopping districts along the historic Welland Canal – truly a community that adds to the overall Niagara Experience. A great place to work and raise a family!

The City of Port Colborne is seeking an energetic and dedicated individual with exceptional customer service and communication skills to join our team as a Customer Service Representative / Cashier for a temporary contract up to 1 year. 

Under the direction of the Manager of Customer Service and Revenue, the Customer Service Representative / Cashier provides exceptional customer service to the public as first point of contact for the City through phone, email, and counter inquiries including cashier duties. You will receive, record and update all revenues due to the City as Cashier and issue tax certificates.

Duties & Responsibilities 

• Act as primary contact for the City with the public from a variety of channels; telephone, email and counter.
• Receive, assess, refer and answer inquiries related to all departments of the City such as tax, water, parking, forestry, roads maintenance, traffic operations, culture and recreation.
• Triage requests, determining information needs and entering information in a variety of computer-based software applications.
• Enter and maintain online requests, paper files and logs related to service requests.
• Participate in on-going monitoring of telephone calls to ensure standards are being met.
• Report regularly on the status of results and performance.
• Process a variety of financial transactions for City services and programs including cash, debit and credit cards following department designated collection procedures and payment options. Complete monthly reconciliation preparation as required.
• Other duties as assigned.

At a minimum you must have an Ontario Secondary School Diploma. A College Diploma in Business, Accounting or a related field is considered an asset. You will heave at least 1 year of experience in a customer service setting. Cashier and collections experience is an asset. Experience with financial systems, work order management systems and other operation systems is required. Mathematical proficiency is required. Accounting knowledge is an asset. You have strong interpersonal skills to communicate effectively and tactfully with the general public and respond to enquiries on a daily basis and provide collection calls to ratepayers and customers.

For full details, please see the job description here 

The rate of pay for this temporary unionized position is $27.08 per hour for a 35 hour work week. This position includes eligibility for the Omers Pension Plan.

To confidentially explore this exciting and challenging opportunity, please submit your resume and cover letter to hr@portcolborne.ca quoting Competition 2024-53 by August 2, 2024 at 4:00pm.

We thank all those who apply but advise that only those applicants selected for an interview will be contacted. The City of Port Colborne is an equal opportunity employer.  Accommodations are available for all parts of the recruitment process. If contacted for an interview, please advise the Human Resources staff of any measures you feel you need to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially. Personal information is collected under the authority of the Municipal Act, 2001 (S.O. 2001, c.25) and will be used to select a candidate.