Water Conservation

Rebates for Low Flow Toilets are Back!

Port Colborne is currently offering rebates to residents of single family homes who purchase and install a Port Colborne Approved water efficient toilet in their home.

There is a limit of two toilet rebates per residence and the approved toilet must have been purchased after January 1, 2017.

There are a limited number of rebates available each year. Rebates will be issued on a first come, first served basis.



Low Flow Toilet Rebate Program

Who is eligible for a rebate?Low Flow Toilet

To be eligible for the program you must meet the following criteria:

1.  Own or rent a single family dwelling located within the City of Port Colborne

     A single family dwellings is:

  • A single-detached home.
  • A semi-detached home
  • A multiplex unit(duplex, triplex, four-plex, five-plex,six-plex).
  • An individual townhouse or condominium unit.

2.  The program is open to residents serviced by the municipal water supply and residents on private systems.

How do I apply for a rebate?

1.    Be sure the toilet you purchased has a maximum flush capacity of 5 L or less per flush for a single flush toilet, or is a dual flush.

2.    Complete your rebate application package in full and include:
       Original receipt and/or invoice
MUST show toilet has been paid for in full. Photocopies will not be accepted.

3.    Before completing your application, please read all of the 'Terms and Conditions'.
       Incomplete applications will be returned. Please mail your completed rebate package to:
       Port Colborne Toilet Rebate Program: 66 Charlotte St., Port Colborne, Ont. L3K 3C8

Port Colborne will issue rebates within 6 to 8 weeks of receiving your application.
Terms and Conditions

 All applicants are required to accept terms and conditions of rebate program, which include:

1.      Only toilets purchased after January 1, 2017, and included on Port Colborne's approved toilets, are eligible for rebate, at a limit of two toilet rebates per single family residence. (New toilet must have a maximum flush capacity of 5L or less per flush, or must be a dual flush.)

2.      Original receipt and/or invoice MUST show toilet has been paid for in full. Photocopies will not be accepted.

3.      Details of the toilet manufacturer, name and model numbers must be provided to determine eligibility. Details can be provided in the form of a "cut-out" or sticker of the toilet box label (this is not mandatory, but assists in processing the application).

4.      Rebates are currently only applicable to residents who own or rent a single family dwelling (detached or semidetached homes, an individual townhouse or condominium, or a multiplex unit up to a six-plex).

5.      A valid and active Municipal Water Billing Account Number must be submitted with your application, unless the applicant is on a private well. The program is now open to private well owners.

6.      Toilet MUST be installed prior to submission of rebate request. Installation date must be included on the application.

7.      Application form must be completed correctly and in full.

8.      The property where the approved toilet model is installed must be located within the City of Port Colborne.

9.      The City of Port Colborne reserves the right to inspect installation and flush volume of each new toilet.

10.   The City of Port Colborne reserves the right to inspect water meters of all participants, for the purpose of monitoring and evaluating water efficiency, within five years of the successful completion of the rebate form.

11.   The City of Port Colborne requires participating individuals to assume the costs of the installation process or any plumbing alterations necessary for successful installation.

12.   The City of Port Colborne requires proper disposal of any obsolete toilet models, at the responsibility of the participating individual.

  • Call EMTERRA at 905-227-7771or 1-855-227-7771 at least 2 business days in advance of your regular collection day to book the pickup · Set out item for collection no earlier than 8 pm the evening before collection or later than 7 am the day of collection.Place out neatly curbside separate from other household waste and recycling.
  • Residents who live in multi-unit buildings with 6 or more units are not permitted this free service. Residents of mixed use buildings (storefront with apartments above) are not permitted this service (no matter how few apartments are above storefront). Commercial and industrially zoned properties are not permitted this service. Above mentioned parties must take bulk items directly to a landfill for disposal. If you have any other questions aboutthe disposal of your old toilet, call The Region of Niagara - Waste Management Services Division : 905-356-4141

13.   The City of Port Colborne reserves the right to indemnify the municipality for any warrantees, damages, costs, and third party claims resulting from participation in this program, as well as the reserved right to avoid liability for damages, costs, and claims resulting from negligent behaviour of a Port Colborne representative.

14.   The City of Port Colborne reserves the right to alter, cancel or discontinue the program at any time.

15.   The City of Port Colborne reserves the right to reverse the rebate if information provided on the application form is either incorrect or untrue, or if the terms and conditions of the program have at any time been breached.

 Application Form and Terms & Conditions for Low Flow Toilet Rebate


Think Your Toilet May Be Leaking?

Leaky toilets are the #1 cause of high water bill complaints!

 A leaky toilet can waste upwards of 300 USG (or approximately 1 cubic metre, or 1,000 litres) of water EVERY DAY!  Over a 90 day billing period, that leakage can total 90 cubic metres, and result in an extra $200 in water and wastewater charges on your bill!

Most people are familiar with obvious leaks - we all know that annoying sound of a toilet running after you've flushed.  And we're equally familiar with the tedious job of jiggling the toilet handle to get it to stop running. These problems are not to be ignored! They're serious water wasters and should be fixed as soon as possible so you can put a stop to water and money waste. So, if your toilet exhibits any of these symptoms, call a plumber or put on your work hat to fix the problem:

·        Jiggle the flush handle to get the toilet to stop running

·        Hear sounds coming from a toilet that is not being used

·        Hold the handle down to completely empty the tank

While obvious leaks are fairly easy to detect and repair, it is the silent leaks that are the culprit in the majority of high water bill complaints.  Usually, leaks flow quietly into the overflow pipe or occur at the plunger-ball (also known as the tank stopper or flapper), where a slight amount of scale, corrosion, or even a grain of sand can cause leakage.  Try the following methods to uncover leaks you might not otherwise see or hear, but which can be tremendous water-wasters over time and cause you to receive a high water bill.

The dye test:

1.     Dry all exterior surfaces of the toilet (around the base of the bowl, the underside of the tank, and the floor around the base).

2.     Remove the tank lid and flush the toilet.

3.     Allow the tank to fill and add about a teaspoon of food colouring or a couple of toilet dye strips (available at City Hall) to the tank (using a     dark colour, such as red or green works best.  NOTE - if you use toilet tank tablets, or dispensers in your tank or bowl which turn the water blue or green, or bleach tablets that would remove the colour from the water, you will need to remove the dispenser from your tank to do this test)

4.     Do not flush the toilet.

5.     After 30 to 60 minutes, check the bowl for traces of the dye.

6.     If you see colour, your toilet is leaking and one of the mechanisms inside needs to be replaced or adjusted.  Flush the toilet when the test is completed, as the food dye could stain the tank and/or bowl.

7.     If you don't see any colour, flush the toilet and let the water stand in the bowl for another 30-60 minutes - and do a paper towel test (see below)

The paper towel test:

1.     After letting the coloured water sit in the bowl, run a dry paper towel around the exterior of all parts of the toilet. If any trace of colour appears on the paper towel, you know you have a leak.

Pencil line test:

Another easy detection test is to note the water level in the tank after flushing by making a pencil mark at the water line.  After a few minutes, check the level. If it has dropped, you have a leak.

In addition to leaky toilets, there are many other possible sources of water leaks that can cause high water bills. You can visually check your taps for drips, under your sinks for pooling water, around your appliances for dampness and don't forget your outside hose bibs or outside water lines (i.e. to your garden) as well! There are also ice makers, hot water tanks, "Sump Buddies", continuous pet feeders, water-cooled air conditioners or heat pumps to consider.

Still not convinced you have found the source of your high water bill?  Feel free to contact the Public Works Yard for assistance at 905-835-5079.

Water Bill Inquiries:

City Hall                       905 835 2900

Water Meter Inquiries:

Public Works Yard      905 835 5079