COVID-19

Unable to pay your installment right now? Due to COVID-19 Council has approved an exemption to penalty and interest charges for all tax, water, and wastewater payments until June 30, 2020.

For City updates regarding COVID-19, visit www.portcolborne.ca/page/covid-19.

 
 

Water Billing

 

INFORMATION NOTICE

CHANGES TO WATER /WASTEWATER BILLING

 

The City of Port Colborne has a new Financial System, which will change the look of a few things as well as give you some more options with your Water/Wastewater Bills.

 

Now Available:

  • Option of E-Billing - Web browser mail clients (Hotmail, Gmail, Yahoo) may not get the submit button to work.  If it does not work save the PDF and email your document to ebilling@portcolborne.ca 
    For best results get Adobe Acrobat Reader: Free PDF Reader
    Click here --> Register for E-Billing by filling out this form

  • New look to Water/Wastewater Bills

  • New Account numbers, you will need to update your account number with your financial institution for internet, phone or bank payments with new account #Example: Old Account # 012345A New Account # 012345.00.  Note: when registering with a financial instution the decimal point needs to be removed ie. Account # 010234500

  • Bill reprinting

  • Rental property billings can be sent to Owner and Tenant (if required, contact Water Clerk at 905-835-2901 ext. 125 or email waterclerk@portcolborne.ca


Payment arrangements for outstanding water accounts can be made by contacting the Water Clerk (see contact information below).

The billing of water and sewer services are produced based on actual usage through water meter readings plus fixed costs. Meter readings and billings are done on a quarterly basis for three different areas within the city.

Readings and billings are normally done as per a schedule, with specific due dates.

2019 rates are as follows:

Water 1.291 per cubic meter
Sewer 1.327 per cubic meter
Water Fixed $96.16
Sewer Fixed $126.22

220 Gallons per cu/m

1000 Litres per cu/m

 

 Future Enhancements:

  • Monthly equal payment options (Pre Authorized Payments)

 

 Files Available for Download:

2019 Water Billing Dates

2018 Water Billing Dates

2017 Water Billing Dates

2016 Water Billing Dates

2015 Water Billing Date and Rates

Account Changes Form

 

How to Read your New Water Meter

Checking for Leaky Toilets

 
 

Methods of Payment for Water

We offer our customers the following and most convenient ways to make payment for taxes:

- Pre-authorized Payment Plan (PAPP). Pre-authorized automatic withdrawals from your bank account for taxes either monthly or on the tax due date. To download the application, click here --> Tax Pre-authorized Payment Plan Application (PDF).

- At your financial institution, either in person or at the Automatic Teller Machine (ATM).

- Online or telephone banking, if previously set up with your financial institution. You can add as a payee through the online portal by searching what your bank has name it, for example "City of Port Colborne Tax, Port Colborne Taxes, Tax Port Colborne. Your tax account number is your 15 digit roll number, no dashes or spaces.

- Mail (well in advance), or drop off cheque at City Hall in our 24-hour mail slot located at the east-side of the front entrance, 66 Charlotte Street, Port Colborne, ON L3K 3C8.
Note: For our US residents unable to cross the border right now, we do accept US cheques and apply the exchange rate the day the cheque is received.

- In person, on the first floor of City Hall (except during the COVID-19 pandemic due to the closure of City Hall).

- Payment arrangements for outstanding water/wastewater accounts can be made by contacting the Water Clerk (see contact information below).

 

Files Available for Download:

View and Print the Water Pre-authorized Payment Plan Application

Pre-authorized Banking Information Changes Form

Charitable Rebate Form:

https://www.niagararegion.ca/government/budget-taxes/pdf/2005-Application.pdf

 
 

Water Department Contact

Contact Information:

Water Clerk
66 Charlotte Street
Port Colborne, Ontario, Canada, L3K 3C8
Tel: 905-835-2900 ext. 125

Email the Water Clerk