City is asking Port Colborne community for feedback designing new website

Posted by Corporate Communications on Thursday, April 2nd, 2020

Despite COVID-19 the City is continuing to move forward with efforts to improve its service delivery for the public, which includes the development of the municipality’s new website.

With City facilities closed and everyone practicing physical distancing, staff are utilizing an online platform called Treejack to conduct a sitemap focus group to engage with the public and gather feedback for the website’s development. Between April 2-9, 2020, residents, businesses, and visitors can PORTicipating by visiting www.portcolborne.ca/page/customer_service. The activity should not take longer than 10-15 minutes.

“The community’s feedback for our site map is extremely important, especially since it will help us organize the content on our new City website that will serve the needs of residents, visitors, business owners, staff, and elected officials,” commented Bill Myers, project coordinator.

What is a sitemap? The sitemap is the map of how the entire website will be laid out, and is the basis for the homepage. The intent is to create a homepage that is user-friendly with an intuitive design. The first step in this process is to identify and create the main headings that will appear on the homepage. The second step is to compile a list of all other pages that will appear on the site, and decide under which heading they will appear.

Through the RFP process, the City has secured eSolutions for the design and development of the new website, set to launch in October 2020. The new website is part of the City’s implementation of the Municipal Modernization Program, a provincial grant program that provided the municipality with $711,467 to modernize service delivery and improve front line services. Council endorsed the project in CAO Report 2019-69 at their May 13, 2019 meeting.

In addition to the website, projects the municipality is undertaking as part of this modernization program include:

- Customer Satisfaction Survey to assist the City with modernization of service delivery and improve front-line service to residents and businesses. To complete the survey, visit www.portcolborne.ca/page/customer_service.

- Redesigning the front counters of City Hall to improve resident and visitors first point of contact. Customers will experience an inviting space that provides accessible options including a lowered counter space and a privacy counter.

- Upgrades to the City’s phone system, which includes the return of live answering in late Nov. 2019.

- Implementation of CityWide, a new work order software for improved communication and access between residents and staff.

- Corporate branding implementation for consistent application across the municipality; and

- Customer service policy update.

For more information about the project, email customerservice@portcolborne.ca, call 905-835-2900 ext. 128, or visit www.portcolborne.ca/page/customer_service.

 
 
 

News Archive

 
City accepting second round of grant applicat…
The City is now accepting the second round of grant applications from non-p…
Corporate CommunicationsTue May 26th, 2020
Maintenance season begins for Port Colbornes …
On Wednesday, May 20, 2020 the Water/Wastewater department began annual mai…
Corporate CommunicationsTue May 26th, 2020
PORTicipate in Slow Rides
We're encouraging everyone to take part in social distance bike rides and h…
Corporate CommunicationsTue May 26th, 2020
Anonymous grocery donor set to sail into Port…
The residents of Port Colborne will be the next beneficiaries of Niagaras a…
Corporate CommunicationsMon May 25th, 2020
Niagara Health expands testing at Assessment …
Niagaras two Assessment Centres, located in St. Catharines and Niagara Fall…
Niagara HealthMon May 25th, 2020
Niagara Region removes curbside leaf and yard…
Effective Monday, May 25, curbside leaf and yard waste limits will be remov…
Niagara RegionThu May 21st, 2020
Port Colborne easing more restrictions on out…
As the City looks forward to a safe and gradual recovery from the COVID-19 …
Corporate CommunicationsThu May 21st, 2020
Port Colbornes Farmers Market remains closed…
The Port Colborne Farmers Market typically enters its full operating season…
Corporate CommunicationsWed May 20th, 2020
« Prev 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 Next »