City of Port Colborne launches customer satisfaction survey

Posted by Michelle Idzenga on Monday, January 13th, 2020


The City of Port Colborne is looking to gather feedback to improve their customer service delivery by launching a customer satisfaction survey. Input from the community will assist the City with the modernization of their service delivery and improve their front line service to residents and visitors.

PORTicipate by completing the survey, which takes approximately five minutes, by visiting www.portcolborne.ca/page/customer_service. Hard copies of the survey are also be available at City Hall (66 Charlotte Street) and the Port Colborne Public Library (310 King Street).

The survey is part of the City’s implementation of the Municipal Modernization Program, a provincial grant program that provided the municipality with $711,467 to modernize service delivery and improve front line services. Council endorsed the project in CAO Report 2019-69 at their May 13, 2019 meeting.

Current projects the municipality is undertaking as part of this modernization program include:

- Redesigning the front counters on the first and second floors of City Hall to improve resident and visitors first point of contact. Customers will experience an inviting space that provides accessible options including a lowered counter space and a privacy counter.

- Upgrades to the City’s phone system, which includes the return of live answering in late Nov. 2019.

- Website redesign that is customer friendly and promotes ease of access to information.

- Implementation of CityWide, a new work order software for improved communication and access between residents and staff.

- Corporate branding implementation for consistent application across the municipality; and

- Customer service policy update.

“Continuous feedback from the community, our customers, throughout the year as the municipality works towards implementing the municipal modernization program is integral to the programs success,” said project coordinator Bill Myers. “Our focus with this program is to ensure we are communicating with and accessible by our customers”.

The City’s implementation of the Municipal Modernization Program will be completed by the end of 2020. For more information about the project email customerservice@portcolbrone.ca, call 905-835-2900 ext. 128, or visit www.portcolborne.ca/page/customer_service.

 

 
 
 

News Archive

 
Lake Erie Shoreline and Watershed Conditions …
Lake Erie Flood Watch
NPCAThu Feb 27th, 2020
Niagara Region looking for resident input on …
Niagara Region and Niagara Regional Police Services, in collaboration with …
Niagara RegionWed Feb 26th, 2020
NIAGARA REGION TO HOST 2020 U14 & U16 BOYS CA…
The Niagara 2021 Canada Summer Games Host Society, in partnership with Soft…
Niagara 2021 Summer GamesWed Feb 26th, 2020
Niagara Counts - Volunteers needed for the 20…
Volunteers are needed to conduct Niagaras coordinated Point in Time Count (…
Niagara RegionTue Feb 25th, 2020
10 amateur photographers are #PortColbornePro…
Public voting is now open for the 10 finalist photos submitted in photo con…
Corporate CommunicationsTue Feb 25th, 2020
Bridge Maintenance Update
Bridge 19A now open, but Bridge 21 set to close.
Corporate CommunicationsFri Feb 21st, 2020
Heritage Week 2020
L.R. Wilson Heritage Research Archives will be featuring artifacts from the…
Corporate CommunicationsTue Feb 18th, 2020
Port Colborne conducting research into innova…
City of Port Colborne launched pilot project, to host information session, …
Corporate CommunicationsTue Feb 18th, 2020
1 2 3 4 5 6 7 8 9 10 11 12 Next »